What we do
Three services, each with a fixed price and a clear scope
You can take any one on its own. Nothing is bundled or upsold. Each service does what it says and hands you a written output when it is done.
Back to HomeOur methodology
How we approach each engagement
Every engagement starts with observation, not a pitch. For a Walkthrough, that means spending time in the business watching how work actually moves. For an assistant setup, it means reading through your actual past messages before drafting a single reply. For the retainer, it means reading last month's transcripts before writing the monthly note.
We do not use the same template for every business. A legal services firm in Bangsar and a grocery delivery operation in Cheras have different customers, different questions, and different things that should be escalated to a person. The configuration reflects that.
Observe
Document
Configure
Review
Service 01
Workflow Walkthrough
A half-day sit-down with the owner and one or two staff to map how work actually moves through the shop today, from first enquiry to final invoice. We watch a real day rather than ask for a written summary, then mark the three or four points where software could carry some of the load and, just as importantly, the points where it should not. The outcome is a short written map with plain notes on effort, cost and what would need to change on the human side. Suited to businesses of two to fifteen people who are curious but have not committed to anything yet.
What is included
- Half-day on-site with owner and up to two team members
- Written workflow map — delivered within three working days
- Notes on effort, cost, and what would need to change
- Clear list of spots where software would not help
How it runs
We schedule a half-day at your premises during a normal trading period.
We watch how a real day moves — customer arrives, questions come in, order goes out.
We ask quiet questions throughout, not a formal interview at the end.
We write the map and send it within three working days with a short cover note.
Service 02
Customer Enquiry Assistant Setup
We configure a reply assistant for the channels your customers already use, most often WhatsApp Business and a website form. It answers common questions about hours, location, stock and pricing in English and Bahasa Malaysia, and hands the conversation to a person the moment it meets something it should not answer. Scope covers drafting the reply library from your past messages, two rounds of tuning with your team, and a written escalation rule so nobody is left guessing. Typical setup runs two to three weeks alongside your normal trading.
What is included
- Reply library drafted from your past WhatsApp and email history
- Bilingual replies — English and Bahasa Malaysia
- Two rounds of team review and tuning
- Written escalation rule agreed with your team
- Coverage on WhatsApp Business and one web form
How it runs
We collect three to six months of past customer messages to identify common questions.
We draft the reply library — typically 25–40 replies in both languages.
First review with your team. Anything that sounds wrong gets marked and rewritten.
Second review after adjustments. We finalise the escalation rule together.
Assistant goes live. We monitor the first week and fix anything that comes up.
Service 03
Care Retainer
A monthly arrangement for businesses already running one or two assistants. Each month we review transcripts for replies that missed the mark, adjust the wording, update anything that changed in your catalogue or opening hours, and send a one-page note on what shifted. Includes a standing hour for questions from staff and a quarterly conversation about whether the arrangement still earns its keep. Cancellable at the end of any month, with your configuration handed over in full if you leave.
What each month covers
- Transcript review — missed and incorrect replies flagged
- Wording adjustments and catalogue / hours updates
- One-page written note on what changed and why
- One standing hour for staff questions (by call or message)
- Quarterly honest conversation about value and fit
How it runs
We pull the previous month's transcripts — usually in the first week of each month.
We mark anything that missed, was unclear, or is now out of date.
We make the adjustments and send the one-page note with a brief explanation.
The standing hour runs whenever your team has questions, usually mid-month.
Which one fits?
Decision guide
All three services are self-contained. They can be combined, but they do not have to be. Here is a quick reference for which one suits which situation.
| Walkthrough | Assistant Setup | Care Retainer | |
|---|---|---|---|
| Best for | Not sure if AI fits your business | Want to automate common customer messages | Already running an assistant, need it maintained |
| Commitment | One day | 2–3 weeks | Month to month |
| Output | Written workflow map | Live assistant + reply library | Monthly note + adjusted config |
| Price (MYR) | RM 125 | RM 480 | RM 640 / mo |
| Leads to | Decision entirely yours | Optional retainer if needed | Cancel any month — config is yours |
Across all services
Standards that apply to every engagement
PDPA-compliant data handling
All customer messages and business data handled in line with Malaysia's Personal Data Protection Act 2010.
Written output every time
Every service delivers a document. Verbal-only briefings are not our practice.
Staff involvement required
Setup that only the owner has seen does not work. We ask to work with the people who will actually use the tools.
Bilingual as standard
All customer-facing content is available in English and Bahasa Malaysia. Neither version is an afterthought.
Human escalation always present
No assistant goes live without a written rule covering when and how to pass a conversation to a person.
Your configuration, always
Everything we build belongs to you. On exit from any service, the full configuration is handed over without restriction.
Pricing
All prices, written plainly
Session 01
Workflow Walkthrough
RM 125
one-off
- Half-day on-site
- Written workflow map
- No follow-up obligation
Session 02
Enquiry Assistant Setup
RM 480
one-off setup
- Reply library from your messages
- EN + BM, two review rounds
- Written escalation rule
- WhatsApp Business + web form
Session 03
Care Retainer
RM 640
per month
- Monthly transcript review
- One-page monthly note
- Standing staff hour
- Cancel any month end
Not sure where to start?
The Walkthrough is the right first step
If you are not sure whether AI tools would help your business, the Walkthrough at RM 125 answers that question before you spend more. Many businesses find it is all they need.
Request a Quote