Kuala Lumpur · AI Integration
Software that fits the shop, not the other way around
We sit with small businesses in KL, watch how work actually moves, and set up AI tools that carry some of the load — without asking you to change how you trade.
What We Offer
Three arrangements, clearly priced
Each one is self-contained. You can start with a Walkthrough and stop there, or continue. Nothing is bundled without your say-so.
Session 01
Workflow Walkthrough
A half-day with the owner and one or two staff. We watch a real working day — first enquiry to final invoice — and mark the spots where software could carry some of the load, and where it should not.
- Suitable for 2–15 person teams
- Written map with plain notes on cost and effort
- No commitment required afterward
Session 02
Customer Enquiry Assistant Setup
We configure a reply assistant for WhatsApp Business and your website form. It answers common questions in English and Bahasa Malaysia, and hands the conversation to a person the moment it meets something it should not handle.
- Reply library drafted from your past messages
- Two rounds of tuning with your team
- Written escalation rules included
Session 03
Care Retainer
A monthly arrangement for businesses already running one or two assistants. We review transcripts, adjust wording, update your catalogue or opening hours, and send a one-page note on what shifted.
- One standing hour per month for staff questions
- Quarterly check-in on value and fit
- Cancellable any month — config handed over in full
Why Titian Works
What makes the difference
We watch before we suggest
Most advice starts with a template. We start by spending time in your shop watching how work actually moves before writing a single recommendation.
Bilingual from the start
Assistants we configure reply in English and Bahasa Malaysia. Your customers get answers in whichever language they wrote in.
You keep control
We write clear escalation rules so your staff always knows when to step in. No situation gets handled by software when a person is the right call.
Plain written deliverables
Every session ends with a written document — a workflow map, a reply library, or a monthly note — in straightforward language your whole team can read.
Honest about what does not fit
The Workflow Walkthrough output names the spots where software would help and the spots where it would not. We do not sell you a tool you do not need.
No lock-in
The Care Retainer cancels at month-end with your full configuration handed over. You are not dependent on us to keep things running.
Ready to start?
A half-day to see if it is worth going further
The Workflow Walkthrough at RM 125 gives you a written map of your business before you commit to anything else. If the notes are useful and nothing else, that is fine with us.
Questions
Things people usually ask first
Do I need to know anything about AI before the Walkthrough?
How long does the assistant setup take?
What happens if a customer asks something the assistant cannot answer?
Can I cancel the Care Retainer if it is not earning its keep?
What channels does the assistant work on?
Does the Walkthrough mean I have to buy the assistant setup?
Is my business data kept private?
Find Us
Our Location
27-2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Get In Touch
Send us a note
Contact Details
Phone
+60 3 2078 4693Address
27-2 Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia
Working Hours
Mon – Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 2:00 PM
Sun & Public Holidays: Closed
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